monday.com Launches Harmony, Betting on Specialized Models for Voice AI Sales Agents

Sales teams can lose an interested customer in the gap between an inquiry and a return call. Harmony, a voice AI platform built by monday.com, is launching with a system designed to handle those conversations using a collection of smaller, task-specific language models. Announced on October 19, the platform targets mid-market and enterprise sales teams in the United States, United Kingdom, Australia, and Singapore. It combines automated calling, qualification, follow-up, CRM updates, and...