Salesforce Wins 15-Year HMRC Contract to Modernize UK Tax Services

Salesforce announced on October 15, 2026, a 15-year strategic agreement with HM Revenue & Customs worth up to £2 billion to modernize the UK's tax services, making the company the tax authority's strategic Enterprise Customer Relationship Management (ECRM) provider. The UK tax system supports more than 34 million citizens and five million businesses, according to the announcement, which said legacy systems and fragmented contact channels have hindered seamless and efficient service for...