Decagon Launches Missions for Long-Running AI Customer Workflows

Decagon introduced Missions on November 12, 2026, a product designed to let AI agents manage customer outcomes spanning multiple conversations, systems and participants. The agents can pursue a defined objective for days, weeks or months rather than ending their work with a single interaction. Decagon cites prior authorization for an MRI, small-loan approval and lead qualification as examples of multi-step journeys that can generate meaningful revenue. For customer-experience teams, the...